TOP 8 COMMUNICATION RULES WHEN DOING WORK PLACEMENTS ABROAD
Introduction
When participating in a work placement abroad, effective communication is key to making a positive impact and navigating cultural differences. Whether you’re adapting to a new work environment, collaborating with international colleagues, or building relationships with your boss and local colleagues, clients, etc. clear and respectful communication can significantly enhance your experience.
Following communication guidelines promotes respect and cohesion within the team, while reinforcing professionalism and fostering long-term working relationships. Working cultures differ from country to country and sometimes it is different even from company to company, therefore participating in an internship abroad requires a certain level of flexibility and readiness for you to adapt to a different context. To help you fit in, remember to ask, ask and ask. There are no such things as wrong or silly questions.
To help you succeed, we have compiled a list of the top 8 communication rules that will guide you through professional interactions while doing an internship in a foreign country. These tips will not only help you avoid common misunderstandings but also boost your confidence in navigating diverse workplaces and social contexts. Below, feel free to explore how to communicate effectively and professionally in a global setting!
- 1. Patience
Be patient with the tasks given in the first weeks, remember that observation at the beginning is key. By observing you will learn how the locals communicate and what the communication culture is at work and during free time.
In your first few weeks, you might not be given significant responsibilities right away. Instead of being frustrated, observe how your colleagues interact during meetings or lunch breaks. This will help you understand the local communication style, such as whether they prefer direct or indirect conversations and how formal or informal they are.
- 2. Dress code
Keep in mind that there are differences between countries. This is why it is important to discuss what the dress code is in the country that you will visit and at the company where you will work. The more information you have the easier it is for you to fit in. Remember the hygiene and safety laws can vary in different countries.
Before you start your placement, ask about the company’s dress code. In some countries, the dress code can be more formal than you are used to, requiring black trousers and white shirts etc., while in others, casual dress may be accepted. For example, if you’re working in construction, be aware of safety clothing like gloves, helmets or safety shoes. Inquire about this to avoid misunderstandings. Ask if you are required to bring your own work clothes/safety equipment or if they will be provided.
- 3. Country / company culture
Be prepared for Country / company culture differences. Ask as many questions as possible about the culture of the country/region/company you will be visiting/working at.
If you are working in a Southern European country, it might be common to have longer lunch breaks (like a “siesta”) and work later into the evening. Ask your colleagues about the typical work schedule and what time to expect breaks. This helps avoid confusion, especially if your home country operates differently.
- 4. Communicate with the host/intermediary partner first
Direct communication between student and host / intermediary is preferred. It is not necessary to involve the sending school with a problem that the hosting partner can solve. The host has firsthand information about the realities of the country/town where you are staying. If you miss work or are late inform the company/hosting company of this straight away.
If you are feeling unwell or cannot make it to work, communicate directly with your host company. For instance, if you are working at a hotel and will miss your shift due to illness for example, message your supervisor immediately instead of contacting your sending school. This shows professionalism and respect for local procedures.
- 5. Talk and be active
To show that you are interested and willing to learn you need to show this. A good way of doing this is to ask questions, talk and be active both at the company where you work and with the hosting company.
No matter where you work, show interest in the work and offer to help with small tasks. Engage in conversations during coffee breaks, volunteer and participate in activities arranged for or by the staff members to signal that you want to be part of a team.
- 6. Be realistic
Keep expectations low, prepare for the reality (accommodation standards, work culture etc.). You are not on holiday and the accommodation, food and culture is different from what you are used to. Give yourself a few days to settle in. What seems awful at first might just be you experiencing a culture shock.
If your accommodation is smaller than expected or the working hours are longer than you are used to, don’t be discouraged. Remember that you are there to experience a different culture. Instead of being disappointed, give yourself a week or two to adapt, knowing that these differences are part of the learning experience.
- 7. Data Protection
When you are on an Erasmus+ mobility you have a responsibility to share your experience with others. This means that you need to know how to handle social media, taking and sharing pictures on social media. Taking pictures of children for instance is not accepted and might lead to you losing the placement. Always respect confidentiality rules!
Be careful not to post photos of co-workers, clients and customers on social media, even if it’s just to show your friends back home. Always ask for permission before sharing any photos of work-related content and familiarise yourself with the local data protection laws.
- 8. Respect is the key
For you to have a positive experience abroad, during your mobility you need to respect organisational rules, colleagues and supervisors. Keep in mind that hierarchy levels are different in other countries and sometimes these hierarchy levels may be more or less visible. Ask about the hierarchy and what is considered as accepted behavior.
In some cultures, it is common to address your supervisors by their first name, while in others, you might need to use formal titles like “Mr.” or “Ms.” Before addressing colleagues, ask how to refer to them. Additionally, if the company is very hierarchical, it is crucial to respect the hierarchy.
