EN

Charts Hospitality

I am aware of confidentiality rules which apply to my work field (GDPR)
I can show with my behavior that I am interested in giving customers a positive experience and customer service.
I dress in compliance with the company rules and appropriately for the situation
I know how to and where to look for information relevant for my work tasks, I can use the most common IT-packages, eg. Microsoft Office. I can use digital tools (for example e-mails or other online communication platforms e.g. TEAMS, Google Chat) for professional communication with e.g. clients and staff members
I can assist customers with how to fill in forms and documentation
I can use field-specific language and I can communicate and serve customers in a polite and professional manner
I am aware of health- and safety rules related to my profession
I know how to use safety equipment at work
I am aware of basic first aid procedures
I am willing to update my skills / reskill according to changes and/or different situations
I can evaluate the work I do as a colleague in the work community and connect it with the theory I learnt at school
I know what I’m expected to do during my work placement
I follow sustainable and responsible practices and understand their importance in my profession
I work in an environmentally sustainable manner

This communication(website) reflects the views only of the author and the Commission cannot be held responsible for any use which may be made of the information contained therein.

Proj. no: 2021-1-FI01-KA220-VET-000034881

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